If a document has not been received for 3 months, the system will either send the email template, 03C - No Required Documents 3 Months, or create the task Incomplete Application Package for Client Name based on the value set in Preferred Communication Type.
If a document has not been received for 6 months, the system will either send the email template,03D - No Required Documents 6 Months, or create the task System Decline for Client Name based on the value set in Preferred Communication Type. One week before the notification, the Process Manager will receive a task notifying them that they System is going to Decline the client. Once the notification has been sent, the Status will be changed to "Declined (System)".